Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asnw0

**CALL CENTER MANAGEMENT**

The objective of this position will be to ensure the fulfillment of the call center indicators in terms of service quality and timeliness, as well as monitoring and controlling the expenses of the assigned budget account. Monitor and control the Level 1 service provided by Partners to our clients.

**Main responsibilities**:

- Validate the daily general indicators of the call center.
- Generate alerts and implement action plans to mitigate the causes of indicator deviations.
- Produce reports and operation indicators.
- Attend periodic meetings with partners and providers.
- Develop action plans with partners, internal areas, and providers to reduce calls.
- Develop and implement mechanisms/processes that increase customer satisfaction and improve efficiency.

**Required Profile**:

- Professional in Business Administration, Industrial Engineering, Economics, or related fields.
- Experience and knowledge in Customer Service, Call Centers, performance indicators, Excel.
- It is important to have excellent English skills.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asnw0

📌 Call Center Management (Bogotá)
🏢 BNP Paribas
📍 Bogotá