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**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**CoE LA Area Activities**

CoE HANA Platform Support consultants are engineers who can perform highly specialized remote and onsite services for LA overseas customers. Goal is to enable customers to implement and operate their SAP solutions at their maximum potential with optimal TCO and to manage their technical risks during solution implementation and operation.
- Provide first class remote and on-site support to our customers like;
- solving technical problems;
- optimization of solution operation;
- improvement of system availability and stability;
- onsite support in critical customer situations (going live, upgrade, etc.)
- Customer project evaluation and risk mitigation of implementation projects;
- Backoffice support for onsite service delivery;
- Increasing overall customer satisfaction;
- Act on Escalated customers to bring their businesses to normal operations;
- Reduce customer's TCO by Enterprise Support, ActiveAttention and MaxAttention Services

**Work Experience (Requirements)**:
Bachelor in Computer Science, Mathematics, Physics, or similar required.

Experience with SAP HANA performance analysis and architecture, as HANA consultant minimum of 3 years experience working on system administration and performance improvement.

Knowledge on at least one Database analysis (HANA, ASE, ORACLE, DB2, etc.) from the SAP Basis and/or Development perspective.

**Skills**:





- Excellent analytical skills with a flair for the very detail
- Effective problem solving skills to achieve customer satisfaction
- Strong team player who learns and adapts quickly in an international environment
- Flair for continuous self-improvement- Willingness to travel on short notice, willingness to travel abroad. Short duration travels (one or two weeks) and travel time around 30% of the time;
- Work under pressure, critical situations, and extremely tight deadlines
- Very high customer orientatio

**Language Skills**

English - Fluent in both spoken and written (mandatory)

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and versátil working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436194 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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📌 Coe Lac Btp Hana Consultant (Bogotá)
🏢 SAP
📍 Bogotá