Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asp7x

**(In Bogotá, Hybrid)**

**At Launch Mobility,** we're at the forefront of transforming the Automotive Transport Industry. Our mission is to power a shared, connected, sustainable, and equitable future by providing the most comprehensive suite of services for mobility. We are looking for passionate individuals to join our team and contribute to the creation of world-class technology products that redefine the way we move.

**What You'll Bring**:
We are seeking a **Client Solutions Manager** who will play a crucial role in building and maintaining strong relationships with key clients to understand **their strategic goals and technical needs**. You will act as the main liaison to ensure alignment and successful outcomes. You will deliver value through customized technical solutions, proactive account management, and ensuring client satisfaction and retention.

**Requirements**:
**You'll Need**:

- **Fluent in English (C1-C2)**: Exceptional verbal and written communication skills, capable of addressing both technical and non-technical audiences with clarity and professionalism.
- **5+ Years Experience**: Proven background in **technical business analysis, project management**, or similar **client-facing roles**, ideally in high-growth SaaS or startup environments.
- In-depth understanding of **SaaS platforms** and the unique dynamics of **startup ecosystems**. Able to provide expert support tailored to the fast-paced, evolving nature of these businesses.
- Ability to quickly assess challenges, identify root causes, and design custom, creative solutions that meet client-specific needs.
- Advanced ability to comprehend intricate **technical environments, systems, and network architectures**. Skilled at translating this understanding into actionable solutions and technical recommendations.




- Strong ability to deliver exceptional, personalized support that goes beyond expectations. Adept at anticipating client needs and addressing them proactively.
- Capable of clearly explaining **complex technical concepts** to diverse audiences, ensuring all stakeholders understand the solution and its impact, whether technical or non-technical.
- A self-starter with a strong focus on **delivering high-quality outcomes**. Able to navigate challenging situations with initiative, speed, and efficiency.
- Mastery of the company’s products and services, including underlying **technologies, configurations, and integration**. Able to diagnose and troubleshoot complex technical issues effectively.
- Experience leading technical projects from **detailed planning** to **execution**, ensuring that tasks are delivered on time and integrated seamlessly.
- Expertise in analyzing technical data, performance metrics, and system reports to generate actionable insights and provide **strategic recommendations to clients.**:

- Skilled in **client training** and support, ensuring that clients maximize the potential of the company’s solutions and continuously grow their usage.

**Nice to Have**:

- Technical certifications relevant to the field.
- **Knowledge **of Agile methodologies and project management tools like Jira or Trello.
- **Expertise** in cybersecurity best practices to ensure robust protection of client systems and data.
- **Knowledge** of Zoho,



JSON, and project management tools like Jira, with the ability to integrate these technologies into client solutions.
- Always looking for ways to solve client challenges with efficiency, creativity, and precision.
- Able to balance technical expertise with an understanding of business objectives. Skilled at aligning technical solutions with client business goals to create value.
- Strong background in technical environments with the ability to understand and resolve complex issues related to **system architecture**, **network integration**, or **software deployment**.
- Able to juggle multiple projects, and priorities without missing deadlines or overlooking key details. **Strong multitasking ability with a focus on meticulous execution.**:

- **Excels in leading both client-facing initiatives and internal projects, while fostering strong cross-team collaboration. Capable of mentoring junior team members.**:

- **Highly empathetic with a deep understanding of client pain points**. Committed to not only solving the immediate issue but also ensuring the client’s long-term success.
- Able to balance technical expertise with an understanding of business objectives. Skilled at aligning technical solutions with client business goals to create value.

**Benefits**

**We Offer You**:

- **USD Payment and competitive salaries**.
- **Hybrid flexibility** (office in Chicó, Bogotá).
- **Flexible holiday/vacation plan - Unlimited Days Off.**:

- **Bilingual English/Spanish work environment.**

**Culture**:
**At Launch Mobility**, we embody the speed, learning, and dynamic process of a startup culture. We are a diverse, collaborative, adaptable, and trusting team, focused on achieving our goals.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asp7x

📌 Client Solutions Manager (Bogotá)
🏢 Launch Mobility
📍 Bogotá