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Overview
GBS Intermed Collections Associate role at UPS
Job location: Medellin Metropolitan Area, Colombia. Internship position with on-site requirements. This description outlines responsibilities, qualifications, and related details for the role.
Job Description
This position performs collection responsibilities according to established procedures for various types of customers. It impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. The role manages customer import billing requests and responses. It involves extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. Knowledge of multiple products, services, or business units is required.
Responsibilities
- Provides excellent customer service.
- Responds to customer inquiries within the required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.




- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.

Qualifications
- Bachelor’s Degree or international equivalent - Preferred
- Bachelor’s Degree or international equivalent in Business or related field - Preferred
- Proficiency in the use of Microsoft Office products
- Prior collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Experience handling objections and gaining commitment – Preferred
- Conversational English – Required

Notes
- Grade: 8
- On-site (Located in Medellin Metropolitan Area)
- Employee Type: Intern
- Seniority level: Internship
- Employment type: Full-time
- Job function: Accounting/Auditing and Finance
- Industries: Truck Transportation

EEO and Company Statement
UPS is committed to providing a work

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📌 GBS Intermed Collections Assoc (Oriente Antioqueño)
🏢 UPS
📍 Oriente Antioqueño