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Location: Barranquilla, Bogota or Medellin
On- site
Role Description
As a Senior Account Manager, you will coordinate internal operations teams and external customers to facilitate the movement and completion of individual shipments. You are accountable for the performance of all assigned shipments and managing communication between operations, shippers, consignees, and customers. This role combines focused operational oversight and outstanding communication to deliver excellent customer service.
Who we are:
Core Logistics is a dynamic and rapidly expanding organization which specializes in delivering Freight Transportation Solutions and Logistics Support across the United States, Mexico & Canada. Grounded in seven core values; Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency, Core prioritizes the success of its clients and team members. Embracing the ethos of "All Owns All," "Let No Team Member Fail," and "Integrity Before Profit," Core fosters a culture of unwavering commitment to excellence.
Main Responsibilities




- Manage individual loads to meet customer account plan metrics, including margin management, on‑time pickup/delivery, and service level agreements.
- Initiate all necessary customer, shipper, and consignee conversations to deliver superior customer service and conduct strategic arbitrage on every load.
- Act as the first point of escalation for issues and use strong problem‑solving skills to resolve client concerns.
- Ownership of shipments through the life cycle of the load.
- Accept tenders, build, and post loads.
- Set max buy rates and approve carrier sales offers.
- Ensure customers have TMS tracking links, proactive updates, and all paperwork on every shipment.
- Properly hand off shipments that are ready for billing to the accounting team.

Key Performance Indicators
- Manage 15+ loads per day successfully
- Exceed margin expectations of customer account plans
- Respond to all customer communications according to

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