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Overview
Technical Account Manager at TaskUs. TaskUs is a provider of outsourced digital services and next-generation customer experience for fast-growing technology companies.
About TaskUs: TaskUs serves clients across sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs has a People First culture with approximately 45K employees in 23 locations across 12 countries.
Responsibilities
- Primary technology point of contact for assigned programs, facilitating business needs back to the Technology organization.
- Partner with internal and external stakeholders on business needs and executions; act as a conduit between customers and product/service developers, providing feedback on service effectiveness.
- Identify client needs and inform them of updates or upgrades beneficial to their business.
- Communicate new or growth strategies to the Technology team in a timely manner.
- Maintain compliance of program technology contractual commitments throughout the lifecycle of the program.




- Support customers during sales and discovery phases by providing technical insight while customers are selecting services.
- Provide technical training and assess issues; offer technical support with limited travel to the client's business.
- Prepare ad-hoc technical reports about the status of internal systems or products and how effectively they are performing.
- Collaborate with stakeholders to ensure the above activities align with program objectives.

Qualifications
- 3+ years of experience in technical account, project, or product management.
- Strong analytical skills and attention to detail in assessing technical issues and identifying root causes; excellent communication, facilitation, and interpersonal skills.
- 2-4 years of experience in the BPO/Call center industry and with cloud-based technologies.
- Strong English proficiency (B2+).
- Strong knowledge of Microsoft Office applications including

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asqpa

📌 Technical Account Manager (Colombia)
🏢 Taskus
📍 Colombia