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**Company Description**
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a integral shift by doing work that matters.

**Responsibilities**:

- Ensure all requests, incidents, and queries are triaged in Service Management tool within agreed SLAs.
- Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
- Perform requirements analysis.
- Document and communicate the results of your efforts.
- Work closely with clients, technicians, and managerial staff.
- Ensure solutions meet business needs and requirements.
- Perform user acceptance testing.

**Qualifications**
- Experience working with customers.
- Experience with SQL, familiar with SQL Queries, intermediate level preferred. Understanding relational databases.
- High knowledge of the English language (>70% Level).
- Capable of identifying trends and using statistics to interpret data.
- Ability to evaluate the current environment, gather needs, and propose a recommended CM solution.
- Incident Management Proficiency: Experience with project management tools such as Jira, Trello, Azure DevOps, or ServiceNow.
- Data integration, ETL experience.




- Curiosity and business acumen.
- Self-starter and driven.
- Very good analytical thinking focused on details.
- Organized, methodical, and structured approach to work with attention to detail.
- Strong written and verbal communication skills.

Nice to have:

- Windows or Linux administration.
- HR tool experience
- Previous experience in analyst positions.
- Some technical skills and understanding of the software development lifecycle.
- Understanding of developing languages such as VBA, C++, Python, Java. (Java preferred)
- Experience working with IT customer service, support operation, and project management.
- Experience Supporting Financial Applications or Banking: Prior experience in the banking vertical or with financial software.
- Basic Knowledge of BI Tools: Familiarity with tools like Tableau, Power BI, or similar.

**Additional Information**
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths,



internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
- In compliance with the Law 1581 of 2012, _**_Endava S.A.S. / Endava Colombia S.A.S_**_, identified with _**_NIT. Nº 900.955.679-3 / N° 900.594.521-9 _**_, with an address at Street 96 No. 10 - 38, floor 7th in the city of Bogotá and Career 48 No. 18A - 14 Floor 19, with telephone number (+571) 3905061, (hereinafter referred as “ENDAVA” or the “Organization”), as RESPONSIBLE for the processing of personal information informs:_
- You, and every personal information owner, have the right to: know, update and rectify your personal data; access to it free of charge; to be informed about its use; request proof of authorization; file complaints for violations of the provisions of current regulations before the Superintendence of Industry and Commerce. Finally, in some applicable cases, modify and revoke the consent given and/or request the deletion of your personal information._

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📌 Support Engineer (Bogotá)
🏢 Endava
📍 Bogotá