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**INFORMATION MANAGEMENT TECHNICIAN (BASED IN ANY OCBA HUB)**:

ES
Full Time
Projects & IT

**GENERAL CONTEXT**

Médecins Sans Frontières is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and to victims of armed conflict, without discrimination and irrespective of race, religion, creed or political affiliation. MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis.

**GENERAL OBJECTIVE**

The Information Management Technician will work within the Projects & IT Office, and s/he will be hierarchically and functionally accountable to the Information Management Manager of the Digital Information and Collaboration Team. His/her overall objectives are:

- Provide first level technical support to the end user and second level support to the DIR - Digital Information Referent (HQ) and Focal Point (Field) of the information management systems (SharePoint, Teams and OneDrive) ensuring the efficiency and effectiveness of the service. Optimize the ticketing service through the maintenance and review of procedures for managing incidents and requests.
- Enhance digital information management and collaborative systems and tools to maintain and improve the functionality of these platforms, through appropriate preventive and corrective maintenance of the solutions implemented, proposing efficient solutions for the needs that arise and participating in the validation tests of new solutions to ensure their suitability.
- Continuously improve information and document management to ensure the security and accessibility of information in accordance with the standards defined by the organization.




- Encourage the adoption of information management best practices and tools through training programs, the maintenance of an updated and accessible knowledge database and the promotion of collaboration between DIRs and Focal Points.

**MAIN FUNCTIONS, RESPONSIBILITIES AND TASKS**

**End User Support**:

- Provide first level support to our internal end users and stakeholders in the management of incidences, requests and improvements, ensuring adequate and timely support in the use of information management tools and services.
- Maintain updated the procedures established for the proper management of incidences and requests of the supported solutions to optimise the ticketing service.
- Maintain the related knowledge base up to date and accessible.

**Support and Service to DIR (Digital Information Referent) / Focal points**:

- Provide second level support to the focal point (field) and DIR (HQ) identified in the different areas, units, departments or missions of the organisation in the tasks and responsibilities assigned to these roles.
- Facilitate the exchange of knowledge and good practices between DIRs and Focal Points, promoting active participation in the community of practice. This includes preparing discussion topics, sharing relevant materials and contributing to the knowledge base with group input.

**Repositories and Sites Maintenance**:

- Perform maintenance tasks on the different repositories,



sites and digital workspaces of the organisation (based on SharePoint, Teams and OneDrive) to ensure their correct functioning.

**Training and Tool Adoption**:

- Create training content for end-users and DIRs/Focal Point, in coordination with the P⁢ Learning Referent, to implement training programmes on new solutions and procedures.
- Train internal users and stakeholders to encourage the adoption and correct use of information management tools and services.

**Document and Information Management**:

- Implement and maintain the defined document and information management standards, in collaboration with their owners (DIR/FP), ensuring their integration, use and proper internal and intersectional interconnection.

**Information Security Operation (applied)**:
**Systems and Applications Maintenance**:

- Execute maintenance tasks on the specific digital platforms and tools relevant to their role to ensure their optimal functioning.
- Propose viable solutions to issues and unforeseen events based on own experience and independent research of related technologies.
- Promote that the transversalities with other departments and processes are adequately treated to find the most efficient solutions.
- Participate in the validation testing of information management solutions and procedures.

**Extended Support**:
**SELECTION CRITERIA**
- University Degree, preferably related to engineering (Computer Sciences, Telecommunications, Industrial Engineering, Computer Technician, or similar), library or archival science.
- 1-2 years of experience working (technical support) within the Microsoft 365 ecosystem, e.g., SharePoint Online, Teams, OneDrive, PowerApps, etc.
- 1-2 years of experience working with Document Management or Digital Archives (taxonomies, met

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📌 Information Management Technician (Based in Any (Colombia)
🏢 Médecins Sans Frontierès
📍 Colombia