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Deliver advanced support across infrastructure and endpoint systems
The IT Service Desk Analyst Level 2 plays a critical role in maintaining operational continuity by resolving complex technical issues and ensuring seamless system performance. This position directly impacts business productivity across integral clients while offering a long-term career with Emapta, designed for professionals seeking stability, growth, and meaningful technical progression.
Snapshot
- 5 days work week
- 20 vacation days in total
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

Ideal Candidate
A technically skilled professional who thrives in resolving complex IT issues, values structured environments, and communicates effectively with both users and technical teams. You are proactive, service-oriented, and capable of handling multiple priorities while maintaining high service standards.
Qualifications
- Bachelor's degree in Information Technology,



MIS, or a similar program, or equivalent work experience
- At least 2 to 4 years of experience in a similar capacity
- Background in five or more of the following:
- Microsoft Internet Explorer, Office, and Outlook
- Windows Server 2000/2003 support and administration
- Microsoft IIS, ISA, or Exchange
- Active Directory 2000 / 2003
- Microsoft SQL Server
- Local Area Networks (Cisco or 3Com)
- Wide Area Network
- Cloud platforms such as Microsoft Azure or AWS
- TCP/IP networking
- PowerShell and VBScript
- RMM and MDM tools for remote management and deployment
- ITIL experience and certification is an advantage
- Additional language skills at a technical level is an advantage
- Experience with MSP automation tools such as Autotask or ConnectWise
- Understanding and experience in delivering technologies such as:
- Microsoft technologies including Office 365, Active Directory, Exchange, and

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asru1

📌 IT Analyst (Bogotá)
🏢 Emapta Global
📍 Bogotá