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Title: Expert - Project Manager IT (Business Support)
Hosting Infrastructure, Service Provisioning & External Link Management
Job Location
GSC Colombia
This position will report directly to the U.S Head of Infrastructure and Service Management and Hosting Infrastructure & Service Management – Americas.
Job Description
The Hosting Infrastructure, Service Provisioning & External Link Management is responsible for managing Hosting Infrastructure services, requests, costs, PARs, TARs, RFCs, Vulnerability & Patch Mgmt, and External Links Requests supporting DGF US IT Team. This role requires coordination between ITS teams and external service providers to ensure alignment of IT infrastructure services with business objectives. The position plays a critical role in ensuring service excellence and cost-effectiveness.
Key Responsibilities
- Infrastructure Provisioning: Coordinate any new Infrastructure Requirement. This includes the request of new servers in ITS Cloud Portal,



coordinate Proposal Request with ITS and align expectation with Application Team and evaluate with coordination of Product Lead in US and Regional Infrastructure Delivery Manager.
- Oversee day‑to‑day Hosting & ELM operation ensuring effective and efficient delivery of support with adherence to Request, Incident, Vulnerability & Patch Mgmt, Problem and Change Management processes.
- Develop processes, measures, KPI’s to track and manage performance and service delivery of the services for effectively manages cost and quality.
- Lead continual service improvement and ongoing process maturity through regular service reviews, trend analysis and metrics reporting and through engagement with stakeholders.
- Track ITS costs and ensure budget adherence in terms of hosting, identifying cost‑saving opportunities.
- Support US TCO exercise, providing to product Owners cost according to the Application consuming of infrastructure resources.
- Ensure Hosting successful transitioning to IT Product team (SLAs, conti

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