Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asry8
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
What We Are Looking For
We value proactive, self‑directed professionals who take ownership, continuously learn independently, and go beyond reactive ticket handling to improve systems, processes, and customer experience.
Key Responsibilities
- Customer Support & Issue Resolution: Serve as the first or second point of contact for customer inquiries via chat, email, and ticketing systems. Own issues end‑to‑end, ensuring timely resolution of product functionality, configuration, and data‑related problems.
- Technical Troubleshooting: Investigate and resolve technical issues by analyzing system logs,
running SQL queries to diagnose data inconsistencies, testing APIs, and identifying potential bugs or integration failures.
- System Configuration & Integration Support: Assist with system configuration and administration tasks, including API troubleshooting, integration support, and monitoring application performance to ensure platform stability.
- Documentation & Knowledge Management: Create, maintain, and improve internal and external knowledge base articles, troubleshooting guides, and operational documentation to enhance team efficiency and customer self‑service.
- Cross‑Functional Collaboration & Escalation: Partner closely with Product, Engineering, DevOps, and QA teams to expedite complex issues with clear reproduction steps, technical details, and impact analysis. Collaborate with QA to identify automation opportunities in critical product areas.
- Incident Management & Continuous
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asry8
📌 SaaS Support Engineer — End-to-End Troubleshooting (Bogotá)
🏢 Monks
📍 Bogotá