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About DEUNA
DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI‑powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA – the fastest‑growing Commerce OS in Latin America – ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across more than 300 PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify integral payments through a single integration and centralized reconciliation. We are expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs.
About the Role
As a Technical Account Manager (TAM), you will be the primary technical point of contact for our merchants after their initial go‑live. You will help monitor merchant technical health, support incident management, answer ongoing technical questions,



and guide merchants through future technical evolutions. For DEUNA’s premium and key accounts, the TAM plays a critical role in making sure merchants feel technically protected, proactively monitored, and confident operating on our platform. Your mission is to ensure every merchant is operationally stable, technically satisfied, and continuously improving on DEUNA.
Responsibilities
- Proactively monitor merchant technical health: monitor merchant performance, transaction behavior, errors, declines, latency, and anomalies; identify potential risks before they become merchant‑impacting issues; raise internal flags when technical or operational risks are detected; help maintain account‑specific dashboards, alerts, and health views for key merchants.
- Act as the main technical contact after go‑live: serve as the primary technical point of contact for merchant questions and doubts; help merchants understand technical flows, configurations, integrati

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ass7y

📌 Technical Account Manager (Bogotá)
🏢 Deuna
📍 Bogotá