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Job Title: Customer Sales Representative – HVAC & Plumbing
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours (including evenings and weekends as needed)
About the Role
We’re hiring a Customer Sales Representative (CSR) to serve as the front line of customer communication for a fast-paced HVAC & Plumbing business.
This role is responsible for handling high-volume inbound calls, converting customer inquiries into booked service appointments, and promoting the company’s Pipeline Club membership program. You will play a direct role in driving revenue growth while delivering a professional, empathetic, and customer-first experience on every interaction.
The adecuado candidate is confident on the phone, sales-oriented, highly organized, and motivated by performance metrics and customer satisfaction.
ResponsibilitiesInbound Sales & Customer Call Handling
• Professionally handle inbound customer calls with empathy, confidence, and urgency
• Convert inbound inquiries into booked plumbing and HVAC service appointments




• Maintain a target call-to-booking conversion rate of 85% or higher
• Build trust quickly and guide customers toward appropriate service solutions
• Handle objections professionally while maintaining a positive customer experience
Appointment Scheduling & Membership Sales
• Efficiently schedule appointments based on technician availability and customer needs
• Identify upsell opportunities during customer conversations
• Promote and sell the Pipeline Club membership program during eligible calls
• Achieve a minimum 10% membership close rate
• Contribute toward the goal of selling 35 memberships within the first 90 days
CRM, Documentation & Process Management
• Accurately log customer interactions, notes, bookings, and follow-ups in the CRM
• Follow established scripts, workflows, and call-handling procedures consistently
• Document successful approaches and contribute ideas to improve conversion performance
• Maintain organized and compliant cust

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ast4k

📌 Customer Sales Representative (Colombia)
🏢 Empresa reconocida
📍 Colombia