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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:
Position name: Sr. Supervisor Order Management

Position Summary:




The Sr. Supervisor role is responsible for providing holistic leadership and direct management for a team of up to 15 analysts within the GS Commercial Services Order Management team, to deliver exceptional frontline customer service. This includes managing day-to-day operations, time, and task prioritization, with a strong emphasis on safety, quality, compliance, budget, coaching and development. The Sr. Supervisor will oversee customer interactions, handle escalations, inquiries, and issue resolution in partnership with cross-functional team members while ensuring compliance with business policies and SOX requirements. The Sr. Supervisor has responsibility for and will monitor and drive KPI achievement against established service levels as well as identify and implement process improvements to enhance efficiency and cost savings.
Key Responsibilities
Daily Operations
- Provide leadership to a team of

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1astjb

📌 Sr Supervisor, Order Management (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá