Postúlate en Kit Empleo: kitempleo.com.co/empleo/1astv1

The Director of Client Delivery will act as the voice of the customer, making sure that all delivery functions - Operations, Technology, Product, and Accounting – are consistent and in line with achieving our customer’s success.
The Director of Client Delivery will utilize their proven management skills to mentor the staff, foster teamwork assignments and facilitate strategic initiatives on our client’s behalf.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lead, grow and manage a team of Account Managers/Directors to ensure the correct process, client focus, and communication is conveyed to create exemplary performance for the client.
- Coordinate with Operations, Technology, Product and Accounting departments with the objective of raising, consolidating and prioritizing requests until the solutions are implemented or topics are addressed.
- Relationship management: Develop and maintain strong relationships with the clients at all different levels.




- Ability to manage multiple projects and facilitate its success from the original concept to the final implementation.
- Work closely Account Management team to coordinate project details and to ensure timely completion.
- Provide organization, direction and coordinate for business reviews, savings matrix, new client implementations and all other client specific initiatives.
- Develops people within the team and across capabilities by coaching, identifying areas for growth, celebrating successes, managing promotion process, keeping an open dialogue with your team, identifying training opportunities.
- Consistently provides team members guidance, goal setting and performance feedback on a regular basis.
- Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solutions.

Competencies
- Problem Solving/Analysis
- Building Relationships
- Business Acumen
- Strategic Thinking
- Result

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1astv1

📌 Director, Client Delivery (Colombia)
🏢 Empresa líder
📍 Colombia