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Vice President, Global Procurement Service Delivery
Location: Bogotá, Distrito Capital, Colombia, and Taguig, National Capital Region (Manila), Philippines.
The Vice President, Global Procurement Service Delivery is a senior global leadership role accountable for the execution, performance, and continuous optimization of Johnson & Johnson's Procurement Services delivery model.
This role leads end‐to‐end global service delivery across Source‐to‐Contract, Payments, Vendor Master Data, and Experience, ensuring scalable, compliant, and high‐performing operations across a globally distributed organization of 450+ Johnson & Johnson employees and strategic business process outsourcing partners.
The VP is responsible for delivering measurable business value, productivity, and customer experience outcomes, while advancing AI‐enabled transformation and adopting digital, automation, and data‐driven solutions.
Key Responsibilities
Global Service Delivery & Operational Excellence (30%)
Own global service delivery performance across Source‐to‐Contract, Payments, Vendor Master Data, and Experience.
Ensure achievement of service level commitments, customer satisfaction targets, productivity goals, and compliance with SOX, financial, and procurement controls.
Embed continuous improvement through process simplification, automation, analytics, and service insights.
Accountable for adoption, scaling, and value realization of digital, AI, and automation solutions across service delivery.
Govern a hybrid delivery model across internal teams and strategic BPO partners to ensure performance, compliance, and scalability.
Define and implement required regional and local service delivery processes to meet regulatory, compliance, and operational requirements while aligning to global standards.
Operating Model Execution & Transformation (20%)
Execute and continuously optimize the global Procurement Services operating model in partnership with Digital and Process Solutions Procurement.
Provide operational insights, service performance data, and user feedback to inform process design and continuous improvement.
Lead large‐scale transformation initiatives including AI and automation deployment, platform implementation, and global capability center evolution.
Drive change management across transformation programs, including stakeholder engagement, communication planning, and adoption to ensure sustained outcomes.
Enterprise Partnership & Value Creation (15%)




Serve as a strategic partner to Global Category leaders, Business Units, and enterprise stakeholders.
Translate enterprise and business strategies into executable service delivery models and improved customer experiences.
Drive value realization across savings enablement, productivity, cash flow improvement, and risk mitigation.
Act as a senior service delivery leader interfacing across Finance, HR, Technology, and Commercial functions to ensure aligned and integrated service outcomes.
Financial & Performance Accountability (15%)
Accountable for service cost management, productivity outcomes, and value realization across the service delivery organization.
Ensure sustained compliance with operational SOX, financial, and procurement control standards across an approximately $60M operating budget.
Lead execution and continuous improvement of the global service management system, including SLAs, KPIs, and governance forums.
Ensure performance metrics are standardized, actionable, and enable transparency and data‐driven decision‐making across all levels.
Talent & Leadership Development (15%)
Build, develop, and lead a diverse, high‐performing general leadership team.
Lead implementation of talent strategies across service delivery, including workforce planning, capability development, and succession pipelines aligned to enterprise frameworks.
Drive consistent performance management practices linking team outcomes to service delivery performance and enterprise value.
Build digital, data, automation, AI and procurement capabilities across the service delivery organization.
Foster an inclusive, engaged, and high‐performance global services culture.
External Orientation & Benchmarking (5%)
Represent Procurement Services through industry benchmarking, external forums, and strategic partner engagement.
Continuously assess leading practices to enhance service delivery maturity and performance.
Governance, Risk & Compliance
Ensure audit‐ready execution of control frameworks across all service delivery processes, aligned to enterprise standards.




Enforce governance practices that ensure quality, risk mitigation, and compliance across global and regional operations.
Qualifications & Experience
Bachelor's degree required; MBA or advanced degree preferred.
15+ years of leadership experience in global services, shared services, procurement operations, or large‐scale delivery environments.
Proven experience leading large, geographically distributed teams and managing complex, multi‐region delivery models.
Demonstrated success driving transformation through technology, automation, analytics, and large‐scale operational adoption of digital solutions.
Experience operating in regulated enterprise environments with accountability for compliance and control outcomes.
Experience partnering with digital, technology, or process excellence organizations to implement global processes at scale.
Strong executive presence with the ability to influence senior stakeholders across functions and regions.
Leadership Profile – The Successful Candidate Will Be
A proven global services or operations leader experienced in delivering at scale.
Skilled at driving execution excellence within a global operating model.
Experienced in leading large, diverse, geographically distributed teams.
Effective at partnering cross‐functionally to deliver integrated business outcomes.
Energized by building team capability, improving operations, and driving measurable results.
Comfortable operating in complex, regulated environments while leading through transformation.
Why This Role
This is a unique opportunity to lead global Procurement Service Delivery at scale, driving operational excellence, digital adoption, and customer experience across Johnson & Johnson's global footprint.
The role offers the ability to shape how procurement services are delivered, while building leadership capability and delivering measurable enterprise value.
Required Skills
Business Data Analysis
Business Savvy
Category Management Strategy
Contract Management
Cost Management
Critical Thinking
Developing Others
Fact‐Based Decision Making
Financial Competence
Inclusive Leadership
Leadership
Negotiation
Performance Monitoring
Program Management
RFx Management
Risk Management
Strategic Change
Supplier Collaboration
Supply Chain Resilience
Vendor Managed Inventory (VMI)
Vendor Selection
Preferred Skills
None listed.
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📌 Vice President, Procurement Global Service Delivery (Bogotá)
🏢 Johnson & Johnson MedTech
📍 Bogotá