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When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
But that is not all.
Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Role Purpose
The primary purpose of this position (Ops Specialists) is to coordinate and plan the customer orders/shipments in accordance with the agreed account scope, and to handle all customer inquiries regarding visibility and status of shipments, complaints, and ad‐hoc requests.
The role ensures acceptable customer satisfaction, business growth, productivity improvement, and collaboration across the various business parties involved.
Key Responsibilities
Manage activities related to the Ops Specialist function within the Bogota LCC; accomplished by direct‐line management of Ops Supervisors.
Execute SOP (Standard Operations Procedure) and WI (Work Instruction) while observing and maintaining customer service and service level agreements for all new and existing clients.
Represent Kuehne+Nagel in meetings and conference calls, including service demonstrations during customer visits and internal/external audits.
Manage and solve medium and high business issues with involved parties such as IT, procurement,



quality, or regional/integral LCCs at management level.
Conduct quality audits related to general and client‐specific quality programs, including GxP.
Identify opportunity areas to increase operational productivity, in collaboration with the Ops Manager and LPO's, using advanced analytical tools for root‐cause analysis and issue discovery.
Understand the current operational landscape within KN IL and utilize lessons‐learned to continuously assist in future customer implementations.
Desired Qualifications
Bachelor's university degree in International Business or related field.
Proven experience of at least 2 years in one of the three transportation models (Air, Sea, Road).
Desirable experience within the 4PL model and operational planning and customer service background.
Advanced English skills.
Ability to support root‐cause analysis and operational improvements.
Benefits
Are you ready to drive logistics excellence at the heart of global supply chain operations?
As an Operations Specialist, you'll be the key link between customer satisfaction and operational precision.
If you're a proactive professional with a background in international business, intermediate English skills, and a passion for logistics, this is your chance to shape the future of integrated logistics solutions.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asvxa

📌 Operations Specialist - Global Integrated Logistics (Bogotá)
🏢 Kuehne+Nagel
📍 Bogotá