Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asvye

Location: Remote
Position Type: Full-Time
Overview
We are looking for a highly experienced Operations Manager who brings a strong background in client operations and service delivery.
This is a senior‐level role suited for someone who goes beyond traditional operations management—someone who can lead managers, build scalable systems, and drive operational excellence in a fast‐paced, growing environment.
Key Responsibilities
Lead and oversee client operations and service delivery across multiple accounts
Manage and mentor team leads/managers, ensuring strong performance and accountability
Build, refine, and enforce scalable systems, processes, and workflows
Identify operational gaps early and implement proactive solutions
Drive continuous process improvement and efficiency across teams
Maintain high standards of client satisfaction and internal alignment
Act as a key point of contact for both clients and internal stakeholders
Step into day‐to‐day operations oversight as needed, especially during scaling phases




Bring structure and clarity in a fast‐moving, startup‐like environment
Qualifications
Proven experience in a senior operations or service delivery leadership role
Experience managing managers or team leads
Strong systems and process‐oriented mindset
Demonstrated ability to create structure, accountability, and operational clarity
Proactive in identifying inefficiencies and improving workflows
Comfortable working in high‐pressure or fast‐changing environments
Excellent communication skills, both client‐facing and internal
Background in BPO, SaaS operations, implementation operations, or customer operations
What We're Looking For
A calm, solutions‐oriented leader who thrives in ambiguity and growth
Someone who can balance strategic thinking with hands‐on execution
A leader who can scale operations effectively while maintaining quality and consistency
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asvye

📌 Remote Operations Leader — Client Ops & Scaling (Bogotá)
🏢 OpsArmy Careers
📍 Bogotá