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At TDCX, we believe that every career move should propel you forward.
Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology.
Together, we'll enable the future — starting with yours.
Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World‐class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy‐to‐access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a general company, winner of hundreds of industry awards
What is your mission?
Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
Establish team and individual goals in alignment with the program and/or company goals
Design course curriculum based on needs‐analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L&D; strategies
Apply a wide range of tools to plan, analyze, and oversee the program's performance to ensure continuous improvement in the business group
Monitor and evaluate training program's effectiveness, success, and ROI periodically and report or communicate on them
Liaise closely with the different teams and clients to keep training and knowledge base up to date and employees informed of changes and updates
Employ a variety of leadership techniques and select the best technique for each employee's individual needs
Perform any other duties and responsibilities that may be assigned by management within the category of employment to support the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Who are we looking for?
Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field
Preferably 3–5 years of related experience in the field
Experience in developing policies, process documentation, training, communication materials and people management
Extensive knowledge of analysing training needs and implementing performance‐gap analyses
Strong facilitation skills using Adult Learning Theories
Competence in e‐content and design development
Excellent verbal and written communication skills in English and the language of supporting market
About TDCX
Singapore‐headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries including digital advertising and social media, e‐commerce, fintech, gaming, healthtech, media, technology and travel and hospitality.
With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes.
With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.
For more information, please visit .
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aswu9
📌 Training And Quality Supervisor (Bogotá)
🏢 Tdcx
📍 Bogotá