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Company Description

Empresa confidencial is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Empresa confidencial is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

Job Description

At Empresa confidencial, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

? What You’ll Do
- Guide new customers through onboarding and ensure a smooth setup experience
- Understand merchant needs and recommend the right Empresa confidencial solutions
- Drive product adoption across features like payments, links, shops, and vPOS
- Proactively identify opportunities to improve customer performance and retention
- Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity
- Collaborate with Sales, Tech,



and Product teams to resolve issues and improve workflows

Qualifications

? What We’re Looking For
- 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)
- Strong communication skills (clear, friendly, and solution-oriented)
- Ability to explain technical concepts in simple terms
- Highly organized and comfortable managing multiple clients
- Proactive mindset — you don’t wait for problems, you prevent them
- Spanish & English proficiency required

Additional Information
- ⭐ Bonus Points
- Experience with payments, eCommerce, or POS systems
- Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)
- Experience working with SMBs or entrepreneurs

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? Why Join Empresa confidencial?
- Work with a fast-growing fintech operating in 35+ markets
- Be part of a team shaping the future of digital payments in emerging markets
- High ownership and impact from day one
- Collaborative, fast-paced, and entrepreneurial environment

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asx2l

📌 Customer Success Consultant (Bogotá)
🏢 Importante grupo
📍 Bogotá