Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asxdb
Description
Position at Empresa confidencial Colombia SAS
Location: Work From Home – Accepting candidates from Bogota or Medellin.
Schedule: 8:30 AM – 5:30 PM COT (with potential 2:00 PM – 10:00 PM shift during initial onboarding)
Salary: 3M COP- 5.5M COP
About the Company
You will love to join an Aboriginal-founded business and member of the Shopify Build Native Community. They are dedicated to empowering small business owners through their "Built for Shopify" native extension. Their product solves critical food service gaps in Shopify by providing native modifier support for cafes and quick-service restaurants.
The team is a values-led, small founding group that prioritizes indigenous empowerment, community, and education. They operate with a warm, direct, and practical communication style, moving away from corporate framing to focus on real relationship potential.
They’re now looking for a Customer Success Specialist to join their growing team in a remote setup to provide essential support for their expanding international merchant base.
Why You’ll Love Working With Us
- An indefinite contract that includes all the Colombian government benefits.
- 2 paid Family Days per year.
- 3 Paid Time Off (PTO) per year.
- Paid birthday leave.
- Private healthcare with dental insurance for the employee and one dependent.
- Computer will be provided.
- Member Wellness Program.
- Social activities.
- Year-end meeting + Christmas hamper.
- Milestone and anniversary gifts
What You’ll Be Doing
You’ll be part of the foundational support team, reporting directly to the Co-Founder. Supporting the primary goal of merchant advocacy and system reliability, your key tasks will include:
- Serve as the first point of contact for all inbound customer support inquiries via email
- Become a deep expert on the app, along with Shopify POS & Shopify
- Online, understanding all features, functionalities, and common use cases for our target customers (cafes, coffee shops, etc).
- Troubleshoot and res
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asxdb
📌 Technical Customer Support (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.