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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:
Position name: GS Order Management Manager
PG: 30
Position Summary:




The GS Order Management Manager leads the Bogota, Colombia-based team of up to 10 Senior Supervisors and over 50 Customer Service Analysts, supporting MedTech US customers. This role is responsible for delivering exceptional customer service across inbound multi-media, voice, and chat channels, while ensuring adherence to safety, quality, compliance, and budget standards. The manager drives operational efficiency and effectiveness, develops and evaluates team talent and performance metrics, and continuously seeks ways to improve customer experience. Additionally, they foster a customer-centric culture to enhance service delivery and ensure the team operates at its highest potential.
Key Responsibilities:
Success in this position depends on your ability to collaborate effectively, adapt to changing circumstances, and manage your time efficiently, daily responsibilities include:
- Lead Customer Service op

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📌 Manager, Order Management (Bogotá)
🏢 Importante empresa
📍 Bogotá