Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asysl

Who we are?
Empresa confidencial is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.
Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.
What you will do:
Deliver outstanding customer support via chats and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists




What you need to succeed in this role:
Excellent English communication skills (at C1 level or higher)
6+ months of experience in a gaming support role
Strong knowledge and passion for role-playing games (RPGs), mobile games, and streaming platforms is a must
Experience providing support via chats and emails in English is a must
CRM systems expertise
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
Experience in technical support
What you get in return:
Provide services during adaptable hours
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership intereste

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1asysl

📌 (Fluent English) Gaming Support Consultant, RPG (Bogotá)
🏢 Sin nombre
📍 Bogotá