Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at0yh

Hey We’re Scale Up, and our client is looking to hire a Customer Success Manager (CSM) for a SaaS Startup
Type of Employment: Contractor (Long-term)
Work Modality: 100% Remote
Work Schedule: Full-time
Time Zone: Pacific Time (West Coast) – availability until 6:00 PM PT
Location: LATAM
About Our Client
Our client is a Partner Revenue Growth Platform, built by partnership leaders for partnership leaders. The platform replaces clunky tools with an intuitive, automated system that helps partner teams enroll, enable, engage, and track revenue at scale.
They are bootstrapped, profitable, and growing 600% year over year. In under 18 months, they’ve become one of the fastest-growing platforms in the category, consistently winning deals against legacy incumbents.
The team moves fast, builds intentionally, and cares deeply about real outcomes—not vanity metrics. If you want to work on meaningful problems with smart people and help shape a category that’s still being defined, you’ll feel at home here.
The Role
We’re hiring a Customer Success Manager (CSM)



to own and shape the customer experience from onboarding through long-term success.
As a CSM, you’ll play a pivotal role in ensuring customers achieve real outcomes with the platform. This is a highly visible, high-impact role with direct influence on retention, satisfaction, and expansion.
You’ll work closely with Product, Engineering, and Leadership, acting as the main point of contact for customers while helping build the foundation of the entire customer-facing function.
This is a career-defining opportunity—we expect to build the customer success organization around this role.
What You’ll Own
Customer Onboarding
- Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation
- Conduct product training sessions tailored to each customer’s needs
- Ensure customers understand and adopt key workflows to maximize value early on

Technical Support & Issue Resolution
- Provide hands‑o

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at0yh

📌 Remote Senior Customer Success Manager — SaaS Growth (El Porvenir)
🏢 Scale Up Recruiting Partners
📍 El Porvenir