Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at17h

The Senior Systems Engineer is responsible in managing advanced technical issues across client environments, including servers, networks, and applications. This role serves as a senior escalation point, ensuring timely resolution of complex incidents while maintaining system stability and client satisfaction.
Job Description
- Acts as the primary escalation point for Service Desk and Level 1/2 support teams.
- Diagnoses and resolves complex issues across Windows servers, Exchange environments, and network infrastructure.
- Troubleshoots Office 365 and Active Directory-related issues, including user access and configuration concerns.
- Investigates and resolves advanced technical issues involving storage systems, virtualization, and security threats.
- Performs root cause analysis and implements corrective and preventive solutions for recurring incidents.
- Provides remote support using monitoring and ticketing systems, ensuring adherence to SLAs and resolution timelines.
- Logs, tracks, and manages incidents, service requests, and escalations with accurate documentation.




- Monitors incident trends and proactively identifies opportunities for system and process improvements.
- Supports and maintains server environments, including Windows Server and Exchange platforms.
- Configures and troubleshoots virtualization environments (VMware and Hyper-V).
- Installs, configures, and manages firewall and network systems (e.g., Fortinet, Cisco ASA, SonicWall).
- Supports WAN/LAN connectivity, DNS, EDI, MPLS, and broadband configurations.
- Troubleshoots hardware, software, and peripheral issues, including desktop systems and workstations.
- Performs system installations, upgrades, patching, and maintenance activities.
- Maintains system performance through monitoring, updates, and capacity management.
- Collaborates with internal teams and stakeholders to resolve technical issues and improve service delivery.
- Communicates technical issues and resolutions clearly to both tech

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at17h

📌 Senior System Engineer (Medellín)
🏢 Connext
📍 Medellín