Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1hl

? Head of Client Operations (Cold Email, Client Success & Startup Operations)
Full-Time | Remote | Flexible U.S. Time Zone Collaboration
? About the Role
We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.
This is not a traditional project management role.
You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability
You’ll work directly with:
the founder
developers
outreach teams
operations
to ensure client campaigns deliver measurable results while the company scales rapidly.
This role is adecuado for someone who thrives in:
startup chaos
high-accountability environments
fast iteration cycles
imperfect systems that need improvement
If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.
? What You’ll OwnClient Relationship Ownership




Serve as the primary point of contact for:
20–30 active client accounts
Lead:
client check-ins
strategic conversations
ongoing communication
Manage expectations and proactively prevent churn
Build strong, long-term client relationships
Ensure clients feel:
informed
supported
confident in delivery
Campaign Performance & Delivery
Diagnose and fix:
underperforming campaigns
deliverability issues
inbox placement problems
low-converting messaging
Review campaigns before launch to ensure:
technical readiness
copy quality
deliverability setup
Continuously optimize:
open rates
reply rates
meeting conversion
campaign performance
Personally contribute to:
copywriting
troubleshooting
strategy adjustments when needed
Cold Email & Deliverability Operations
Own campaign execution quality across:
inbox warm-up
domain health
deliverability
list quality
sending infrastructure
Understand and troubleshoot:
spam placement
DNS iss

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1hl

📌 Head of Client Operations (Colombia)
🏢 Empresa reconocida
📍 Colombia