Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1kp

Who we are?
Empresa confidencial is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding technical support via emails and phone calls;
Troubleshoot complex technical issues;
Provide technical support with networking, cloud products;
Escalate incidents clearly, including impact, timeline, and reproduction steps;
Ensure smooth troubleshooting for customer events, while working closely with internal teams.




What you need to succeed in this role:
Excellent English communication skills (at least C1 for both spoken and written);
At least 1–2 years of proven experience in a Technical Support role;
Experience as Cloud Support Engineer;
Outstanding problem-solving abilities, and a customer-focused attitude.
Will be a great plus:
Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline;
AWS certificate.
Benefits:
Flexible schedule;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.
*The items listed in this section

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1kp

📌 (Fluent English) Cloud Support Engineer (Bogotá)
🏢 Sin nombre
📍 Bogotá