Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1kz

Who are we?
Empresa confidencial is a general intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Deliver outstanding customer and technical support via emails;
Escalating complex cases to the internal team;
Assisting customers with inquiries regarding device operating system, billing, refunds, cancellations, policy questions;
Handling L1 support inquiries and escalation if needed to the internal T2 team;




Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI.
What you need to succeed in this role:
Excellent English skills (at least C1 for both spoken and written);
At least 1 year of experience in customer and technical support;
Ability to learn and follow precise procedures;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload).
Will be a great plus:
Experience with CRM systems.
Benefits:
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal he

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1kz

📌 (Fluent English) Technical Support Consultant (Bogotá)
🏢 Sin nombre
📍 Bogotá