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Job Description:
NICE is currently seeking a technical, hands‑on customer‑focused Cloud AppOps to join our growing Cloud team.
There is a strong equal‑opportunity statement: Sutherland is an equal opportunity employer.
The Cloud AppOps has the following duties:
- Perform operational duties including application server health and service recycling.
- Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors).
- Monitor server performance, memory utilization, CPU, file systems, databases, and batch jobs.
- Maintain operational documentation, e.g., incident tracking and run books.
- Produce metric reports including daily production status.
- Review client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on‑call off‑hour support and work during non‑prime shift hours.

Qualifications:
- 2+ years’ experience in application/production support with Cloud‑Based hosting administration,



management and performance tuning under high‑availability SLA environment.
- Experience with AWS, GCP, Azure is a plus.
- Knowledge of ETL is advantageous.
- Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
- Experience with SQL Server, Oracle and MySQL.
- Experience with and understanding of complex process and data flow.
- Ability to effectively and proactively communicate (both written and verbal) to various internal stakeholders/groups and customers daily.
- Experience with application debugging, performance, scalability.
- Familiarity with standard application security compliance best practices.
- Knowledge of fault detection and resolution processes.
- Experience working independently and with other team members.
- Ability to multi‑task as required and provide rapid support in production.
- Must provide on‑call off‑hour support and work during non‑prime shift hou

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📌 Actimize Cloud Operations Engineer (Medellín)
🏢 Sutherland Global
📍 Medellín