Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1zi

Sutherland is seeking a highly skilled and experienced professional to work with various NICE departments (Support and R&D;) and customers around the globe for end-to-end resolution of issues.
The ideal candidate will maintain high customer satisfaction throughout the entire problem resolution process, conduct thorough and detailed troubleshooting, and participate in knowledge transfer activities as required.
Job Description
- Work with various NICE departments (Support and R&D;) and customers around the globe for end-to-end resolution of issues
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
- Participate in knowledge transfer activities as required
- Work in accordance with NICE support process, procedures, contractual SLA’s
- Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA




- Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff

Qualifications
- Advanced English Level (B2 or higher)
- Minimum 2 years experience supporting large, general, complex enterprise software clients
- Bachelor's degree in Computer Science, Software Engineering or similar technical discipline
- Minimum 2 years experience working mainly on Server issues
- Network troubleshooting skills (working with different tools)
- Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc
- Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention
- Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Re

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at1zi

📌 NICE - Tier 2 Support Engineer Pipeline (Bogotá)
🏢 Sutherland
📍 Bogotá