Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at27q

Description

Empresa confidencial is looking for a Senior Customer Success Manager to join our growing LATAM team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region. You will own a portfolio of retail and supply chain customers across LATAM, driving adoption, satisfaction, and long-term value realization. You'll work closely with our product, engineering, and data teams — and travel to customer sites when needed.

What You Will Do

Customer Portfolio Management

Own a book of business and drive overall account health, satisfaction, and retention
Lead regular cadence calls, QBRs, and strategic planning sessions
Monitor system adoption and usage, identifying risks and growth opportunities proactively
Retain and grow accounts through structured engagement and measurable value delivery

Onboarding & Delivery

Lead customer onboarding end-to-end and ensure seamless go-lives




Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope
Track milestones, dependencies, and risks with precision

Customer Growth & Expansion

Identify upsell and expansion opportunities through ongoing engagement
Partner with Sales and Account teams to support growth initiatives
Drive measurable customer outcomes and long-term ROI

Cross-Functional Collaboration

Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions
Translate customer feedback into actionable insights for internal teams

Reporting & Visibility

Maintain accurate records in HubSpot; communicate updates via Slack and internal reports
Provide regular updates to senior leadership on customer health, risks, and key metrics

Requirements

2–5 years of experience in Customer Success or Project Management in a SaaS company
Hands-on experience with retail operations:

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at27q

📌 Senior Customer Success Manager – LATAM (Bogotá)
🏢 Sin nombre
📍 Bogotá