Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at285

Description

Empresa confidencial is looking for a hands-on Customer Success Team Leader to lead our LATAM CS team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region.

This is not a pure management role. We are looking for someone who still loves working directly with customers — someone who leads by example, runs their own projects, and brings both strategic thinking and operational depth. If you've moved fully into people management and stepped away from customer-facing work, this is probably not the right fit.

You will lead the LATAM CS team while personally owning strategic accounts and complex delivery projects. You'll report to senior leadership and play a key role in building scalable processes across the region.

What You Will Do

Team Leadership

Lead, mentor, and develop the LATAM Customer Success team
Set team KPIs and ensure continuous improvement in customer outcomes




Foster a collaborative, customer-centric, and results-oriented team culture
Recruit and onboard new team members as the team scales

Hands-On Customer Work

Personally own and manage a portfolio of strategic accounts
Lead complex onboarding and implementation projects end-to-end
Run QBRs, executive business reviews, and strategic sessions with key stakeholders
Drive change management processes and demonstrate clear ROI to customers

Cross-Functional Collaboration

Partner with Product, Sales, Support, and Engineering to deliver seamless customer experiences
Surface customer feedback to influence product roadmap and business strategy
Collaborate with Sales to identify upsell and expansion opportunities

Reporting & Visibility

Monitor team performance and customer health, providing regular reports to leadership
Use data insights to identify trends and improve CS initiatives across the region

Requirements

Who you

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at285

📌 CS Lead LATAM (Bogotá)
🏢 Importante grupo
📍 Bogotá