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General Overview
The Associate Dispatcher works in the Property Operations department to oversee ticket completion as it relates to repairs and maintenance. The Associate Dispatcher is responsible for determining priorities, generating routes, and responding to requests in real time. In addition to providing oversight, the Associate Dispatcher acts as a shift supervisor to all Prop Ops employees within the markets being serviced.

Benefits:
Remote work
Biweekly pay in USD
Paid time off
Opportunity to work with a U.S.-based luxury brand.
Indefinite-term U.S. contractor agreement

Essential Functions
The Associate Dispatcher will be required to:
Begin each shift by reviewing all active tasks in Breezeway across assigned markets, identifying and resolving overdue items, unassigned tickets, and unscheduled work before the team comes on shift.
Audit overdue tasks daily, confirming completion status via notes and Slack, closing completed items with proper documentation, and reassigning or rescheduling incomplete tasks based on property occupancy and availability.




Assign all open tasks to the appropriate maintenance or facilities staff based on location, skill set, and workload, ensuring no tickets go unaddressed at the start of the day.
Monitor unscheduled procurement tasks, confirm delivery status of ordered items, and coordinate transfer of materials from the warehouse to the field as needed.
Review and prioritize the daily schedule for all maintenance and facilities staff, organizing tasks by urgency with preference given to in-house guests, arriving properties, and proximity.
Lead the daily 9:00 AM task review with property managers and field technicians, communicating priorities, flagging high-risk items, and answering questions on open tickets.
Serve as shift supervisor for all Prop Ops team members within assigned markets, providing real-time direction, support, and escalation throughout the shift.
Oversee all active dispatch operations, including ticket assignment

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📌 Associate Dispatcher (Bogotá)
🏢 Importante empresa
📍 Bogotá