Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2a1

? Customer Success Manager (CSM) – SaaS / B2B Accounts
Full-Time | Remote | U.S. Business Hours
? About the Role
We’re hiring a Customer Success Manager (CSM) for one of our growing clients.
This role is adecuado for someone who enjoys:
Building strong client relationships
Driving renewals and account growth
Solving problems proactively
Acting as a trusted advisor to customers
You’ll own a portfolio of client accounts and help customers get maximum value from the platform while improving retention, satisfaction, and expansion revenue.
? What You’ll DoClient Onboarding & Adoption
Lead onboarding sessions and product training
Help clients successfully implement and adopt the platform
Track onboarding progress and identify usage gaps early
Relationship Management
Manage a portfolio of active client accounts
Serve as the primary point of contact for stakeholders
Conduct regular check-ins and strategic business reviews (QBRs)
Customer Health & Retention
Monitor account health using:
Gainsight
ChurnZero
Totango
CRM dashboards
Identify at-risk accounts and proactively re-engage them




Ensure strong renewals and long-term retention
Upsells & Account Growth
Identify upsell and cross-sell opportunities
Partner with sales teams to expand accounts
Support renewal conversations and contract reviews
Cross-Functional Collaboration
Work closely with support, product, and sales teams
Escalate issues and ensure timely resolution
Share customer feedback to improve products and customer experience
? What We’re Looking For
2+ years of experience in:
Customer Success
Account Management
Client Success
SaaS support or relationship management
Strong communication and presentation skills
Experience using:
Salesforce
HubSpot
Gainsight
ChurnZero
Totango
Ability to manage multiple client accounts simultaneously
Strong problem-solving and relationship-building skills
⭐ Nice to Have
SaaS or B2B technology background
Experience managing renewals or revenue targets
Familiarity with:
NPS
CSAT
Customer he

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2a1

📌 Customer Success Manager (Colombia)
🏢 Importante Empresa Del Sector
📍 Colombia