Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2et
Lead excellence on the ground As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.
From quick recovery during irregularities to exceeding expectations of premium and all Empresa confidencial's Group customers, your leadership will set the standard for hospitality and operational success. Join us
Tasks
The Duty Manager is responsible for:
Build relationships with premium customers and enhance top customer recognition
Act as Customer Care Ambassador
Ensure staff embody carrier values and provide personalized service
Verify staff appearance and attitude meet standards
Conduct daily briefings (where feasible) and oversee frontline operations
Manage station processes (e.g., flight editing, crew dispos, special interests)
Support alternate airport handling and mitigate conflicts (with Station Manager)
Promote quality awareness and address service shortcomings
Assist Station Manager with organization, audits, and process optimization
Apply Safety Management System standards and promote a safety culture
Report irregularities, collaborate with authorities, and ensure clear passenger communication
Participate in other duties as assigned
Requirements
The adecuado Duty Manager should meet the following requirements:
Bachelor's degree desirable
Minimum 2-3 years of work experience thereof a minimum of 1 year of demonstrated work experience in ground operations is required
Leadership experience desired
Fluency in English and Spanish language required
Knowledge of airport procedures and processes
PC and aviation specific supported software
Tools including all MS Office programs
Mange constant time pressure
Mange high stress levels
Willingness to work in outdoor environments
Tolerance for working in noisy environments
Excellent detail oriented
Excellent responsibility
Willingness to travel
Must possess a valid passport
A psychological assessment may be required
Must possess a legal work permit in Colombia
Must be wil
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2et
📌 Duty Manager (Colombia)
🏢 Empresa líder
📍 Colombia
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.