Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2hu

? QA & Training Supervisor (Bilingual – English/Spanish)
Full-Time | Remote | CST Hours
? About the Role
We’re hiring a QA & Training Supervisor for one of our clients to lead quality, coaching, and performance development across their Patient Concierge team.
This role is adecuado for someone who:
Thrives in high-volume customer service environments
Loves coaching and developing people
Has a strong ear for communication quality
Can identify performance gaps and drive measurable improvement
This is not a passive QA monitoring role.
You’ll directly impact:
✅ agent performance
✅ service quality
✅ onboarding success
✅ team consistency
✅ customer experience
If you enjoy building high-performing support teams and helping agents improve every day, this role is a strong fit.
? What You’ll OwnQuality Assurance & Performance Monitoring
Review and evaluate agent calls and customer interactions
Ensure alignment with:
service standards
communication expectations
quality benchmarks
Maintain consistent QA scoring and evaluation processes
Identify trends, coaching opportunities,



and recurring issues
Coaching & Team Development
Conduct structured coaching sessions with agents
Deliver actionable, performance-focused feedback
Help agents improve:
communication
confidence
professionalism
consistency
Drive measurable behavior and performance improvements
Training & Onboarding
Own onboarding and training programs for new hires
Create and improve:
SOPs
training materials
QA documentation
learning paths
Ensure agents ramp quickly and perform confidently from day one
Reporting & Performance Insights
Prepare:
QA reports
coaching summaries
trend analysis
performance dashboards
Track training effectiveness and agent improvement over time
Provide leadership visibility into team quality metrics
Operational Ownership
Manage QA review cycles independently
Maintain organized training schedules and documentation
Ensure consistency across quality and coaching processes
? What We’re Looking ForMust-Haves

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2hu

📌 QA & Training Supervisor (Colombia)
🏢 Empresa reconocida
📍 Colombia