Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2sm

Empresa confidencial is looking for a hands-on Customer Success Team Leader to lead our LATAM CS team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region.
This is not a pure management role. We are looking for someone who still loves working directly with customers — someone who leads by example, runs their own projects, and brings both strategic thinking and operational depth. If you've moved fully into people management and stepped away from customer-facing work, this is probably not the right fit.
You will lead the LATAM CS team while personally owning strategic accounts and complex delivery projects. You'll report to senior leadership and play a key role in building scalable processes across the region.

What You Will Do
Team Leadership
• Lead, mentor, and develop the LATAM Customer Success team
• Set team KPIs and ensure continuous improvement in customer outcomes
• Foster a collaborative, customer-centric,



and results-oriented team culture
• Recruit and onboard new team members as the team scales
Hands-On Customer Work
• Personally own and manage a portfolio of strategic accounts
• Lead complex onboarding and implementation projects end-to-end
• Run QBRs, executive business reviews, and strategic sessions with key stakeholders
• Drive change management processes and demonstrate clear ROI to customers
Cross-Functional Collaboration
• Partner with Product, Sales, Support, and Engineering to deliver seamless customer experiences
• Surface customer feedback to influence product roadmap and business strategy
• Collaborate with Sales to identify upsell and expansion opportunities
Reporting & Visibility
• Monitor team performance and customer health, providing regular reports to leadership
• Use data insights to identify trends and improve CS initiatives across the region

Requirements
Who yo

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at2sm

📌 CS Lead LATAM (Bogotá)
🏢 Reconocida empresa
📍 Bogotá