Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3en

Location: On-site
Location: El Poblado, Medellín
Type: Full-time
What You’ll Do
- Client–Carrier Relay
You'll receive information requests from underwriters, translate them into clear language for the client, collect what's needed, and relay it back properly formatted. If a client hasn't responded in 24 hours, you follow up. If the underwriter hasn't responded in 48, same thing.
- Intake Support
You'll complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed go hand in hand here.
- Documentation & CRM Management
Everything you do gets logged. Documents, communications, notes, all recorded in the CRM after every action.
- Customer Support
You'll monitor the inbox, respond with status updates, handle calls when needed, and immediately flag any urgency to the team.

What We’re Looking For
- Strong written and verbal English at a B2+ level or higher,



you'll be writing professional emails to clients and carriers every day
- Organized and able to manage multiple cases simultaneously without dropping the ball
- Comfortable working in CRMs and picking up new tools quickly
- A real sense of urgency, when something is time-sensitive, you move
- Proactive communicator, if you see something stuck, you say so
- Experience in insurance, customer service, or operations is a plus, but not required. We'll train you.

What We Offer
- Salary: $2,300,000 COP + $249.095 COP legally mandated transportation allowance + Overtime and additional payments
- ️ Free lunch every day
- Office located in El Poblado, Medellín
- Schedule: Monday to Friday, 8:00 am – 7:30 pm with 1 hour lunch break and 2 × 15-minute breaks
- Structured onboarding with full training from day one

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3en

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