Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3g5

Aftersales Branch Manager: Lead Zoomlion Colombia’s nationwide aftersales operations across our business lines: MEWP, Mobile Crane, Concrete, Forklift, and Foundation .
This role ensures exceptional customer support, efficient technical service, spare parts management, and warranty operations , while maintaining high standards of customer satisfaction and brand loyalty.
Key Responsibilities
- Lead and supervise the national aftersales operation, including service, warranty, and support teams.
- Implement aftersales strategies aligned with business goals and corporate standards.
- Manage spare parts sales, supplier relations, payments, and invoicing.
- Oversee warranty claim resolution and compliance with manufacturer and contractual policies.
- Support the sales team with technical expertise, manuals, and training materials.
- Build and maintain partnerships with external workshops to ensure nationwide service coverage.
- Drive initiatives to optimize service costs, reduce lead times, and enhance customer satisfaction.
- Ensure compliance with safety, quality,



and corporate policies across all operations.
- Collaborate with the Commercial Manager to obtain equipment operation certificates (CEPD and related).
- Support logistics with machine enlistment, warranty repairs, and spare parts identification for customs clearance.

Qualifications
- Bachelor’s degree in Mechanical, Electromechanical, or Industrial Engineering (required).
- Specialization or certification in Service Management or Operations (desirable).
- At least 5 years in leadership roles in aftersales, service, or technical support , ideally within heavy machinery, construction equipment, or agriculture sectors.
- Proven experience managing technical teams, spare parts operations, warranties, and customer service processes.
- Strong knowledge of hydraulic, mechanical, and electrical systems .
- Experience using ERP and CRM systems for service and inventory management.
- Familiarity with OEM service standa

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3g5

📌 After-Sales Branch Manager (Bogotá)
🏢 Zoomlion Colombia
📍 Bogotá