Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3j0
Customer Success Manager – Appointwise (Remote)
We’re hiring a CSM who knows how to keep customers happy, growing, and sticking around.
Who we are:
Appointwise is an AI appointment-setting platform that’s handling over 2 million conversations for 6,500+ businesses globally. Our AI agents convert at roughly double the rate of human setters.
We’re solving a real problem: businesses waste money on leads they never follow up with properly. We’ve built AI that books appointments, handles objections, and improves with every conversation.
We’re growing fast, shipping new features every month, and our customers are seeing results that exceed expectations. Now we need someone to make sure every one of them succeeds.
What you’ll be doing:
Retention & Expansion
- Own customer retention metrics and reduce churn
- Identify upsell and expansion opportunities within existing accounts
- Proactively monitor usage patterns and intervene before customers churn
- Drive product adoption and feature utilisation across your book of business
- Manage white‑glove DFY projects where we build custom AI agents for agency clients
- Act as the main point of contact throughout implementation
- Ensure seamless handoff from sales to delivery to ongoing support
- Coordinate with our technical team to deliver exceptional client experiences
Proactive Customer Success
- Run regular check‑ins, business reviews, and strategy sessions
- Help customers optimise their AI setups to maximise ROI
- Identify at‑risk accounts and execute retention strategies
- Advocate for customer needs internally and influence product roadmap
What we’re looking for:
Must‑haves:
- 2+ years as a CSM in a B2B SaaS company
- Proven track record of reducing churn and increasing customer retention
- Experience managing high‑touch, complex implementations or DFY services
- Data‑driven approach to customer success (you live in your metrics)
- Strong communication skills – you can explain complex things simply
- Self‑starter who can
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3j0