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At Capgemini Engineering, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world’s mostinnovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Your Role

We are looking for a talented and experienced Senior CCaaS Business Analyst to join our team in Colombia. In this role, you will serve as a key bridge between business stakeholders and technical teams, driving the successful design and delivery of Contact Center as a Service (CCaaS) solutions. You will play a central role in shaping customer experience transformation projects across enterprise environments.

In this role you will play a key role in:
- Leading end-to-end requirements gathering sessions — including workshops, interviews,



and walkthroughs — translating complex business needs into clear Business Requirements Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, and Acceptance Criteria
- Creating and maintaining detailed documentation such as process flows, Visio diagrams (as‑is/to‑be), call flow designs, and integration requirement documents covering real‑time and batch interfaces
- Managing and grooming user stories, epics, and sub‑tasks in Jira, supporting sprint ceremonies including backlog grooming, sprint planning, reviews, and retrospectives across Agile delivery cycles
- Facilitating stakeholder engagement through requirement workshops, design walkthroughs, and sprint demos — acting as a client‑facing SME who can articulate functional and technical concepts clearly to non‑technical audiences
- Collaborating with onshore and offshore development and architecture teams to ensure accurate implementation of

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at3r2

📌 Senior CCaaS Business Analyst (Bogotá)
🏢 Capgemini Engineering
📍 Bogotá