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About The Company
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur services, hitch, shared mobility, auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and communities to solve transportation, environmental and employment challenges through AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for the cities of the future.
For more information, visit: www.didiglobal.com/news
Team & Role
In the Customer Experience area, we are hundreds of people from diverse backgrounds,
responsible for strategically managing the customers' experience throughout their journey. We are a customer‑centric team that applies key experience principles to protect customers' experience while generating value for the business.
DiDi Global’s Vendor Strategy ensures the CX Team has the necessary services and tools. This role manages the entire lifecycle of vendor relationships: vendor selection, contract negotiation, performance management, and risk management aligned with CX goals and strategy.
This position plays an international role, interacting directly with vendors and stakeholders in Egypt, Brazil, Mexico, Colombia, and Peru. The scope covers the end-to-end process from vendor selection through to ongoing contract management and relationship building.
Role Responsibilities
- Strategic Vendor Management: Lead development and execution of integral strategies for CX vendors (BPOs, call centers, systems, tools, carriers) to ensur
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📌 CX Vendor Strategy Manager (Colombia)
🏢 Didi
📍 Colombia