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A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities
- Deliver Day-to-Day Service: Ensure smooth service delivery, meeting operational metrics and quality standards by performing tasks according to established processes and procedures.
- Communicate with External Customers: Effectively communicate with external customers, addressing their needs and concerns in a timely and professional manner.
- Implement Process Improvements:



Collaborate with the operations team to identify areas for improvement and implement changes that enhance service delivery efficiency and consistency.
- Support Transformation Initiatives: Contribute to transformation initiatives under the guidance of senior team members, focusing on continuous improvement and service excellence.
- Work Flexibly: Demonstrate flexibility to work in various shifts as needed to meet business requirements.

Preferred Education

Technical Diploma

Required Technical And Professional Expertise
- Exposure to Service Operations: Familiarity with day-to-day service delivery processes and procedures, including operational metrics and quality standards.
- Experience Working with External Customers: Understanding of effective communication techniques for addressing customer needs and concerns in a timely and professional manner.
- Basic Knowledge of Process Improvement: Exposure to identif

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at44j

📌 Analista de operaciones (Bogotá)
🏢 IBM
📍 Bogotá