Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4ev

Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts, crafting comprehensive instructions, and ensuring effective communication with customers. We’re seeking someone with outstanding written and verbal communication skills, a dependable nature, and a knack for going the extra mile to ensure customer satisfaction.

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting‑edge tech with seamless, interest‑free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.

Responsibilities




- Lead a team of customer support specialists, providing guidance and support to ensure exceptional service delivery.
- Assist in building and developing the customer support team by participating in recruitment efforts and conducting interviews for customer service agents.
- Oversee the resolution of customer inquiries through various channels.
- Foster a culture of empathy and excellence within the team, encouraging them to go above and beyond to ensure customer success.
- Collaborate with other teams to gather insights and feedback, driving continuous improvement in Sezzle's products and services.
- Act as a liaison between the Colombia customer support team and global leadership, communicating team performance and contributing to strategic decision‑making.

Adecuado Experience & Skills
- Previous experience in a customer support leadership role in a fast‑paced environment.
- Excellent communication

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4ev

📌 Colombia Customer Support Team Lead Bogota, Colombia
🏢 Sezzle
📍 Colombia