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The Field Service Manager is responsible for operational execution of the Field Service organization to deliver best-in-class service to the customer base in the most efficient and cost-effective manner. This role drives team performance, ensuring alignment with corporate objectives while fostering a culture of accountability and excellence. The position requires strong leadership to coach and develop a high-performing team of Field Service Engineers, technicians and coordinators personnel, while building a robust internal network across sales organization.

This role promotes GEA's service offerings, co-leads service level agreements negotiations and establishes long-term partnerships with key customers. By combining strategic vision with hands-on leadership, this position strengthens customer relationships, drives revenue growth, and ensures sustainable business success. Also, this role integrates a regional vision by adopting data analytics for improving service and sustainability initiatives,



emphasizing continuous improvement and professional development through leadership programs and coaching.

Responsibilities / Tasks
- Ensure operational excellence by managing on a day-to-day basis the field service activities, resource utilization, and team productivity across the assigned territory.
- Maximize resource utilization by effective prioritization of team duties and workload, achieving optimal productivity and service coverage.
- Strengthen Customer Relationships by building long-term partnerships with key clients, co-leading service level agreement negotiations.
- Drive Revenue Growth by promoting spare parts, paid services, and equipment upgrades, ensuring alignment with service commercial objectives.
- Resolve Service Challenges Quickly by addressing breakdowns and escalations to maintain customer trust and minimize downtime.
- Develop Advanced Service Models such as value assurance solutions and customized agreements tailored to customer needs.
- Foster Tea

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📌 Field Service Execution Manager (Bogotá)
🏢 Gea Group
📍 Bogotá