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Tech Support Expert

We’re looking for a Tech Support Expert. You'll help users troubleshoot and resolve technical issues to ensure a seamless experience. Using your technical support expertise, you'll diagnose issues, provide effective solutions, and guide users through resolutions while maintaining top‑tier service standards. You'll track cases, adapt to evolving processes, and hit key targets such as response efficiency and customer satisfaction.

Who You Are
- A go‑to expert with 1 year of experience in technology‑related customer service, who diagnoses technical issues, guides users through solutions, and ensures every interaction is smooth, efficient, and stress‑free.
- A tech‑savvy person who keeps systems running flawlessly and handles user data precisely, safeguarding confidential information like a pro.
- A communication champion with an intermediate‑advanced English level, empathy, and active listening skills, who can turn confusion into clarity, breaking down complex issues and providing solutions that truly help.

Benefits




- Enjoy a schedule of 42 hours weekly that gives you more free time to do what you love.
- Hit your targets with a hiring bonus and a 10% performance bonus. Your commitment does pay off
- Benefit from a long‑term contract because we want you to grow with us.
- Get access to an employee fund that always supports you, with opportunities and benefits designed for you.

This Is What Sets Us Apart

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voi

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📌 Tech Support Expert (Bogotá)
🏢 Tp
📍 Bogotá