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About the job
This role is part of Twilio’s Compliance Operations team, which helps ensure that customer activity on our platform follows industry rules and Twilio’s internal policies. You’ll be responsible for reviewing alerts and account activity for Messaging and Voice traffic to assess whether it complies with Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and relevant regulatory requirements across global carrier networks.
When non‑compliant activity is identified, such as messaging that violates local telecom rules or improper use of voice services, you’ll work with customers to explain the issue and guide them toward a compliant solution. In some cases, you’ll also take enforcement action to stop the non‑compliant activity from continuing on Twilio’s platform.
This is an analytical and communication‑heavy role that requires strong judgement, attention to detail, and the ability to work through ambiguous situations. You’ll be expected to make informed decisions and explain those decisions clearly to customers,
even when the guidance may not always be black and white.
We’re looking for someone who enjoys digging into complex issues, learning how global telecom regulations apply to real‑world traffic, and helping customers understand how to stay compliant. The idóneo candidate is curious, investigative by nature, and comfortable with both independent research and customer‑facing communication.
Responsibilities
- Investigate potential violations: Review account activity, messaging behavior, and data to identify signs of abuse or misuse. You'll be trained to spot red flags and patterns linked to spam or scams, and take quick action to mitigate risk.
- Stop bad actors before they cause harm: You'll use internal tools and available data to find and shut down non‑compliant activity that could negatively impact Twilio’s customers or consumers who receive unwanted calls or texts.
- Communicate directly with customers: A major part of the job is cus
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4hn