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About Us

Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Our Customer Excellence Team

We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it – from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us.

Role Overview

As a Customer Excellence Junior Analyst, you're expected to:
- Provide support to our customers answering chats, emails and calls
- Empower our customers by making sure they know our app’s features
- Analyze customer's application data and documents submitted




- Collect feedback and suggestions from customers and prospects
- Triage and treat potential bugs and operational issues affecting customers
- Track claims on our chargeback process
- Call customers to confirm information needed on potential fraud cases
- Reach out to late customers to explain payment plans
- Identify opportunities to improve our internal processes and share with leaders

Qualifications
- Studying or have a professional degree (nice to have)
- Spanish speakers and have intermediate/advanced knowledge of English (nice to have)
- Passionate about Customer Service and technology
- Great people skills – good listeners, and enjoy engaging in discussions with people from different backgrounds and are willing to go beyond and enchant customers
- Able to give and receive constructive feedback from a customer service point of view
- Creative problem solver
- Data-driven, analytical and multi-tasking skills
- Very attentive to deta

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4ia

📌 Customer Excellence Analyst (Bogotá)
🏢 Nu Colombia
📍 Bogotá