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Overview
Customer Retention Advisor position with Full Potential Solutions (FPS). On-site role located in Bogotá, Colombia. Bring your passion for sales and customer service to a high-performing team that rewards drive, talent, and results.
About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogotá, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing integral company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. FPS offers a competitive suite of benefits, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Mission and Values
Our mission is to create conditions within which people can thrive. We invest in our people and put culture first because happy, fulfilled teams drive excellence for our clients.



Core values include Integrity, Excellence, Accountability, and Grace.
Responsibilities
- Handle inbound calls from existing customers regarding their accounts, services, or concerns about cancellation.
- Proactively identify and address reasons customers may want to cancel, and offer tailored solutions to resolve issues.
- Demonstrate empathy, patience, and professionalism in every interaction to ensure a positive customer experience.
- Educate customers on product features, benefits, and promotions that may enhance satisfaction and loyalty.
- Document customer interactions and outcomes accurately in the system for future reference and quality assurance.
- Meet or exceed individual and team performance metrics, including retention rates, customer satisfaction, and call handling time.
- Stay updated on product changes, promotions, and retention techniques to remain effective and informed.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4jv

📌 Customer Retention Advisor (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá