Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4xf

If you like technology, innovative and different projects, your place is here. If you don't know us yet, we are a general technology provider that offers a complete portfolio of solutions in ID & Digital Government, Banking & Payments and Trusted Connectivity. With 65+ years of global experience, we have built a solid legacy that continues to grow. We are more than 3,500 employees in 16 countries, working to offer a more trustworthy and secure world.

Our Trusted Connectivity unit offers solutions for the Telecommunications market, such as SIM Cards, eSIMs, Subscription Management, iSE, to secure connectivity and guarantee interoperability, connecting people, companies, and objects efficiently and with secure processes.

We are seeking an experienced Solutions Support Engineer to join our team. As part of our team, you will contribute to delivering robust production support while helping design and build effective support tools. This team is focused on solving complex issues, improving system stability, and enabling smooth software and device deployments.

Key Job Responsibilities




- Provide comprehensive support and troubleshooting across multiple products, features, and production services.
- Collaborate on coding projects focused on operations and maintenance, utilizing languages such as Python, Java, Perl, shell scripts, and web technologies.
- Assist with software deployment in both staging and production environments.
- Design and develop tools that facilitate efficient operations and maintenance.
- Generate system and support status reports utilizing big data tools for valuable insights.
- Take ownership of one or more digital products or components.
- Coordinate customer notifications and workflows to ensure adherence to service level agreements.
- Collaborate with a global support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set.
- Be available for on-call activities as required.
- Pr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1at4xf

📌 Solutions Support Engineer (Colombia)
🏢 Valid
📍 Colombia